Privacy Policy (UK GDPR Compliant)

Last Updated: 1st October 2025

At Orali, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.orali-jewellery.com or make a purchase.

1. Who We Are

Orali (“we”, “our”, “us”) is an online jewellery retailer based in the United Kingdom.
If you have any questions about how we handle your data, please contact us:
📧 customerservices@orali-jewellery.co.uk

 

2. What Information We Collect

We collect the following information:

• Personal details: name, email address, phone number,      billing/shipping address
• Payment details: processed securely by third-party      payment providers (we do not store card details)
• Account information: if you register with us
• Technical data: IP address, browser type, and site      usage through cookies and analytics tools

3. How We Use Your Information

We use your personal data to:

• Process and fulfil your orders
• Send order updates and confirmations
• Respond to customer queries
• Improve our website and services
• Send marketing emails (only if you’ve      opted in)
• Comply with legal obligations

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity (to fulfil your order)
• Legitimate interests (to improve our services and communicate efficiently)
• Consent (for marketing emails)
• Legal obligation (for accounting and tax records)

5. Data Sharing

We only share your data with trusted third parties necessary to operate our business, such as:

• Payment processors 
• Delivery and logistics partners (e.g. Royal Mail, DPD)
• IT and website hosting providers
      All partners comply with UK GDPR standards and only process your data as necessary.

6. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by UK tax and legal obligations (usually up to 6 years).

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Withdraw consent (for marketing)
      To exercise any of these rights, contact. customerservices@orali-jewellery.co.uk

8. Cookies

We use cookies to improve your browsing experience, analyse website traffic, and show relevant offers.  You can manage or disable cookies in your browser settings. 

9. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.